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BROWSE OUR HELPCENTER
FREQUENTLY ASKED QUESTIONSInquiring about a recent order?
We are happy to help!
TRACK YOUR ORDERPlease fill out our contact form and a member of our customer service team will get back to you as soon as possible. Alternatively, you may email us directly at info@nogu.studio or open a live chat session on any page of our site.
MORE INFORMATION
| SHIPPING | RETURNS | WARRANTY |
That's $50 USD in the United States and $50 CAD in Canada. Every USA and Canada order is fully tracked.
*Canada excludes the territories (NT, NU, YT).
| Service | Cost | Estimated delivery |
|---|---|---|
|
USA Standard USPS or local courier |
$3.99 USD FREE over $50 USD |
2–5 business days |
|
USA Priority USPS Priority Mail |
$9.99 USD | 1–3 business days |
|
Canada Standard Canada Post or local courier |
From $4.99 CAD FREE over $50 CAD* |
2–10 business days |
|
Canada Express UPS Express |
Rates quoted at checkout | 1–3 business days |
*Canada excludes the territories (NT, NU, YT). UPS Express rates are quoted at checkout.
European Union
Standard: DHL International: from €13.50 EUR, FREE over €149 EUR (5–10 business days)
Express: FedEx or DHL International: €24+ EUR* (2–5 business days)
United Kingdom
Standard: DHL Direct Parcel: £8.99 GBP, FREE over £125 GBP* (5–10 business days)
Express: UPS International: £34.99 GBP (2–5 business days)
Australia
Standard: Post NL: $19.99 AUD, FREE over $149 AUD (5–10 business days)
Express: UPS International: $69.99+ AUD (2–5 business days)
New Zealand
Standard: DHL Direct Parcel: $13.99 USD, FREE over $230 NZD* (5–10 business days)
Express: UPS International: $44.99 USD (2–5 business days)
Japan
Standard: USPS International: currently unavailable (¥1,200+ JPY*, free over ¥12,000 JPY*)
Express: FedEx or DHL International: ¥3,000+ JPY* (2–5 business days)
Hong Kong
Standard: DHL Direct Parcel: $16.99 USD (5–10 business days)
Express: UPS International: $29.99 USD (2–5 business days)
Singapore
Standard: DHL Direct Parcel: $13.99, FREE over $199 SGD* (5–10 business days)
Express: UPS International: $24.99 USD (2–5 business days)
Other countries
UPS International: see checkout for up-to-date rates (2+ business days)
*Some destination countries not listed above may be excluded from free international shipping promotions. Non-USD orders have shipping rates calculated at checkout based on daily currency rates; rates shown are currency-exchanged estimates.
Questions about a shipment, or need to change an order before it ships? Email info@nogu.studio.
LIFETIME WARRANTY
Policy valid on orders placed on or after October 1 2017.
UNITED STATES & CANADA
All NOGU products purchased from www.nogu.studio or www.nogu.ca are covered by our Lifetime Warranty.
Any purchased item that arrives or becomes damaged within the first year (365 days) of the delivery date will be replaced once at absolutely no cost and with no hassle.
Any purchased item that becomes damaged after the first year (365 days) from the date of delivery will be replaced but may be assessed a payment of a flat-rate $10 fee. This fee allows us to partially cover the costs associated with postage, processing and delivery of replacement items. The fee will be assessed on a case by case basis.
In most cases, sending us a picture via email (info@nogu.studio) or calling 1-800-338-8840 allowing us to confirm the damage is enough, and we'll process the replacement immediately.
If a return of the item is necessary, we'll send you a pre-paid return shipping label you can use to send your item back through the postal service at no cost and without ever having to visit the post office.
If a return is required, all you have to do is apply our pre-paid shipping label to the package you want to return and leave it in a mailbox for the postal service to collect and wait for us to take care of the rest.
When we process your replacement, you'll be notified by email of your replacement's progress, and be provided with real time tracking updates as it makes its way to you.
The Lifetime Warranty applies to the availability of replacements only, not return/refund eligibility. The Lifetime Warranty belongs to the original purchaser who made the purchase directly from nogu.studio or nogu.ca, and is not transferred to items re-sold or given to a third party.
OUTSIDE OF USA & CANADA
All NOGU products purchased from www.nogu.studio or www.nogu.ca are covered by our Lifetime Warranty.
Any purchased item that arrives or becomes damaged within the first year (365 days) of the date of delivery will be replaced with the payment of a flat-rate international shipping fee.
Any purchased item that becomes damaged after 365 days from the date of delivery will be replaced with the payment of a flat-rate $10 replacement fee, in addition to the international shipping fee.
These fees allow us to partially cover the costs associated with postage, processing and delivery of replacement items.
RETURN & REFUND ELIGIBILITY
For an order to be eligible for return and a refund, the initial request for a return authorization must be made within 30 days of the delivery of the package, according to the tracking information.
Returned products must be unused and in the same condition that you received it, as well as in the original packaging.
Returned products must have all their original tags attached.
Once received, earring products are non-returnable and non-refundable under any circumstances.
Any product marked or advertised as Final Sale is not eligible for a refund.
Gift cards are non-returnable and non-refundable.
Original shipping charges are non-refundable.
Custom engraved products are non-refundable, and may not be returned. Damaged or defective custom engraved products will be replaced, if necessary, according to our applicable warranty on damaged or defective items.
Items ordered as part of a monthly delivery subscription package, such as our Bracelet of the Month Club subscription (Standard and Premium), are final sale, and not returnable or refundable. Damaged items received as part of a monthly subscription package will be replaced as part of our standard warranty, but may not be refunded.
RETURN & REFUND PROCESS
To arrange a return and receive a Return Authorization Number which will streamline and expedite the return process and refund turnaround time, please contact our customer care team by emailing info@nogu.studio or calling 1-800-338-8840. This will open a customer support ticket and give your request a reference ID number that may be used to track the progress of your return.
Please note that returning an order without receiving a Return Authorization Number and scheduling the return with our customer care team may lead to delivery issues which prevent the delivery of your return to our facility, delay the processing of your refund, or both.
RETURN SHIPPING & ADDRESSES
United States & Canada: For authorized returns, contact support for a prepaid return shipping label. Return shipping is free for authorized US and Canada returns. We do not publish a public US self-mail return address — do not mail a return without authorization and the prepaid label we provide.
Please note that printing a physical copy of the prepaid return label is a prerequisite to being able to use this prepaid service. NOGU cannot ship a pre-printed prepaid return shipping label.
International (outside the United States & Canada): When directed by support, authorized international returns may be shipped to:
NOGU
1 Toffee Ct
Toronto, ON M8V 3B9
Canada
Unless we expressly cover them, international return postage — and any third-party brokerage charges, duties, or tariffs — must be paid by the party initiating the return and may be deducted from any refund. NOGU recommends returning orders in a padded envelope instead of a box whenever possible, and through your local postal service, as private carriers (such as FedEx / UPS) typically charge significantly more for comparable services.
REFUND PROCESSING TIME:
Once your authorized return has been received and assessed, your refund will be processed and issued. It typically takes 5 to 10 business days from the date we receive and assess the return for your refund to be issued to the original payment method. Your bank or card issuer may take additional time to post the credit.
ORDER CANCELLATIONS:
Where available, unfulfilled orders may be cancelled through self-serve tools within 15 minutes of purchase. After that window, email info@nogu.studio or call 1-800-338-8840 as soon as possible; if the order has not shipped, support may still cancel it case by case once confirmed.
LIABILITY:
If a delivery cannot be completed or is refused by the recipient due to the recipient's unwillingness to pay any due international taxes or duty charges on the package, the order will not be refunded, as these costs are the responsibility of the purchaser.
NOGU is not responsible for any additional government taxes, customs, or duty charges on returned packages, and any such costs are the responsibility of the party initiating the return. The total amount of any such charges will be deducted from the refund amount.
Any and all claims for lost, stolen, or mis-delivered packages must be made within 60 days of the order date.
DANIEL CHRISTIAN TANG
RETURN & REFUND POLICY
NOGU is a licensed vendor of Daniel Christian Tang jewelry. Daniel Christian Tang products purchased from www.nogu.studio are subject to the Daniel Christian Tang warranty conditions on this page.
NOGU is happy to now offer customers the choice of selecting eco friendly reduced packaging on the checkout page when completing their order. Currently, the eco friendly packaging is only available for bracelet and earring items - customers who select it will receive a small lightweight pouch for each item instead of the standard bracelet or earring gift box. We've already been using this reduced packaging method for warranty replacement orders and are excited to offer it to all of our customers who are interested in finding a way to reduce the ecological footprint of their order.
To see what kind of packaging is included, please visit the product page and check the product photo and video section, where you'll also find a picture of that product's included packaging.
When it comes to reducing packaging, the most important thing is to reduce the waste and unnecessary materials that are used to make packaging. By reducing the use of packaging, you'll be doing your part to reduce the amount of materials that are thrown away in landfills or just left in the world where they can hurt people or animals. Less packaging means less waste and a smaller carbon footprint. It's important for us to adopt a strategy to reduce packaging materials if we want to reduce our shared carbon footprint.
With all of our critical partnerships and fundraising efforts we continue to work on with our charity partners around the world who are specifically focussed on reducing ecological harm and repairing the damage done to the environment, providing every customer with the option to reduce the ecological impact of every order is another step in the right direction.
We believe that there's great value in reducing our environmental impact on the world and we believe in giving the customer the option to choose.
NOGU's goal is to provide high-quality accessories that are also as environmentally friendly as possible. By choosing the reduced packaging option at checkout, you can help us reach our goal.