FAQs

USA	USPS - First Class Mail	$3.99  FREE for Orders $20+ USD	2-5 Business Days
	FedEx (East Coast, Midwest)	$9.99  FREE for Orders $199+ USD	2-3 Business Days
	FedEx (West Coast)	$9.99  FREE for Orders $199+ USD	2-3 Business Days
	DHL	$10.99  FREE for Orders $299+ USD	1-3 Business Days
CANADA	Canada Post - Expedited Parcel	$5.99 SHOP NOGU.ca	2-10 Business Days
EUROPEAN UNION	USPS International Currently Unavailable	€10+ EUR* FREE for Orders €95 EUR*	5-10 Business Days
	FedEx or DHL International	€24+ EUR*	2-5 Business Days
UNITED KINGDOM	USPS International   Currently Unavailable	£8+ GBP* FREE for Orders £85 GBP*	5-10 Business Days
	FedEx or DHL International	£16+ GBP*	2-5 Business Days
AUSTRALIA	USPS International  Currently Unavailable	$15+ AUD* FREE for Orders $150 AUD*	5-10 Business Days
	FedEx or DHL International	$29+ AUD*	2-5 Business Days
NEW ZEALAND	USPS International Currently Unavailable	$15+ NZD* FREE for Orders $160 NZD*	5-10 Business Days
	FedEx or DHL International	$47+ NZD*	2-5 Business Days
JAPAN	USPS International Currently Unavailable	¥1,200+ JPY* FREE for Orders ¥12,000 JPY*	5-10 Business Days
	FedEx or DHL International	¥3,000+ JPY*	2-5 Business Days
HONG KONG	USPS International Currently Unavailable	$80+ HKD* FREE for Orders $800 HKD*	5-10 Business Days
	FedEx or DHL International	$220+ HKD*	2-5 Business Days
SINGAPORE	USPS International Currently Unavailable	$14+ SGD* FREE for Orders $145 SGD*	5-10 Business Days
	FedEx or DHL International	$35+ SGD*	2-5 Business Days
INTERNATIONAL	FedEx or DHL International	See Checkout for Up to Date Rates	5-12 Business Days

  *Some destination countries not listed above may be excluded from free international shipping promotions

SHIPPING INFORMATION:

Once you have placed your order, you will receive an automatically generated email within a few minutes. This email is your invoice and your order confirmation.

If you have not received your order confirmation email and it has been thirty minutes or longer, please check your spam/junk folder. If you still cannot find your order confirmation, please contact customer support to confirm that your order has been placed.

Once your order has been shipped, you will receive an automatically generated email confirming your shipment and providing you with your tracking number, whenever applicable.

In the case of multiple orders being shipped to the same recipient and the same address, orders may be combined into a single, consolidated shipment. 

Please add info@nogu.studio to your safe sender list to ensure our emails reach you.

For questions about the shipping status of any order or to modify an order before shipment, please contact us at info@nogu.studio

Please note orders under $10 may be excluded from free shipping promotions. 

SHIPPING WITHIN USA AND CANADA:

Orders being shipped to an address in the United States will be shipped via USPS or FedEx. Orders will be shipped as USPS First Class mail or FedEx, as specified at check out. All orders being shipped to an address in the United States will be tracked.

Orders being shipped to an address in Canada will be shipped via Canada Post Expedited Parcels. All orders being shipped to an address in Canada will be tracked.

In the event of a failed shipment due to an incorrectly entered shipping address, a flat-rate $5.95 shipping fee will be required for a re-shipment. Please note that this flat-rate fee only applies to orders being shipped to an address in the United States of America or Canada. Please contact customer support if your package has been shipped to an incorrect or incomplete address.

SHIPPING OUTSIDE OF USA & CANADA:

Orders being shipped to an address outside of the United States of America or Canada will be shipped via USPS International or FedEx International or DHL Express international service.

NOGU is not responsible for currency exchange fees, credit card fees, or bank fees. 

NOGU is not responsible for any additional government taxes, customs, or duty charges, and any such costs will be incurred by the order's recipient.

THIRD PARTY PROMOTIONS:

Orders placed using vouchers distributed by promotional partners may see slightly longer shipping times within the parameters of the ongoing promotion.

LIABILITY:

Any and all claims for lost, stolen, or mis-delivered packages must be made within two months (sixty days) of the order date of the package in question. 

NOGU is not responsible for lost or stolen packages in cases where they have been tracked and confirmed delivered by their respective carriers.

Please Note: Orders with a $0.00 checkout value are subject to a $5.99 shipping and processing fee. 

Shipping rates, services, and options are subject to change at any time based on the availability of carriers and eligible services. 

*Note: Non-USD orders will have shipping rates calculated at checkout based on daily currency rates. Rates shown above are currency-exchanged estimates.