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✨ NEW 'EARS' SALE - EXTRA 20% OFF ALL EARRINGS WITH CODE 'NEWEARS20' ✨
FREE NEON GALAXY GLASS BRACELET WITH ORDERS OVER $100 ($58 VALUE)

✨ NEW 'EARS' SALE - EXTRA 20% OFF ALL EARRINGS WITH CODE 'NEWEARS20' ✨
FREE NEON GALAXY GLASS BRACELET WITH ORDERS OVER $100 ($58 VALUE)

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✨ NEW 'EARS' SALE - EXTRA 20% OFF ALL EARRINGS WITH CODE 'NEWEARS20' ✨
FREE NEON GALAXY GLASS BRACELET WITH ORDERS OVER $100 ($58 VALUE)

✨ NEW 'EARS' SALE - EXTRA 20% OFF ALL EARRINGS WITH CODE 'NEWEARS20' ✨
FREE NEON GALAXY GLASS BRACELET WITH ORDERS OVER $100 ($58 VALUE)

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THIS WEEK'S BEST DEALS
Pink | .925 Sterling Silver | Mermaid Glass Stud Earrings
Pink | .925 Sterling Silver | Mermaid Glass Stud Earrings
$38.00$16.99
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Panda Links | Mini Kismet Bracelet | Black x Silver
Panda Links | Mini Kismet Bracelet | Black x Silver
$48.00$17.99
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Rainbow Supernova | .925 Sterling Silver | Galaxy Glass Infinity Clasp Necklace
Rainbow Supernova | .925 Sterling Silver | Galaxy Glass Infinity Clasp Necklace
$58.00$28.99
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Opal Moonstone | .925 Sterling Silver | Gemstone Wrap
Opal Moonstone | .925 Sterling Silver | Gemstone Wrap
$108.00$44.00
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Please fill out our contact form and a member of our customer service team will get back to you as soon as possible. Alternatively, you may email us directly at info@nogu.studio or open a live chat session on any page of our site. 

 

Customer Inquiries

Toll-Free: 1 877 528 8366

Email: info@nogu.studio

For Media and Press inquiries please email us at press@nogu.studio

For Affiliate and Brand Ambassador inquiries please email us at affiliate@nogu.studio

For Wholesale Order inquiries please email wholesale@nogu.studio

For Business Development, Charity and Brand Partnerships please email Mario at businessdevelopment@nogu.studio

  

Toronto, Design Office

300 New Toronto St. Unit 13

Toronto, ON, M8V2E8, Canada

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FREE SHIPPING within the USA on orders over $20!

Please note that USPS is experiencing ongoing delays in both processing and transit time as a result of unprecedented parcel volume and ongoing coronavirus restrictions. We apologize in advance for any inconvenience and delays that may occur, and encourage you to consider our DHL or FedEx shipping method available at checkout for faster service. 

We are also aware of an issue with USPS tracking numbers that are not showing any scans, or old (August) delivery scan details. Please note these items are in the possession of USPS and at this time we have no additional information regarding these items until they move and/or are scanned by USPS. In some cases we have seen deliveries occur with only the final delivery scan. We appreciate your patience and understanding.

SHIPPING OPTIONS and ESTIMATED DELIVERY TIMES:
USA		USPS - First Class Mail

$3.99
FREE for orders over $20 

2-5 Business Days
FedEx
(East Coast, Midwest)		$9.99 
FREE for Orders $199+ USD		2-4 Business Days
FedEx
(West Coast)		$9.99 
FREE for Orders $199+ USD		2-4 Business Days
DHL$10.99 
FREE for Orders $299+ USD		1-3 Business Days
CANADA		Canada Post - Expedited Parcel$5.99
SHOP NOGU.ca		2-10 Business Days
EUROPEAN UNION		USPS International
Currently Unavailable		€10+ EUR*
FREE for Orders €95 EUR*		5-10 Business Days
FedEx or DHL International€24+ EUR*2-5 Business Days
UNITED KINGDOM

USPS International  
Currently Unavailable

£8+ GBP*
FREE for Orders £85 GBP*		5-10 Business Days
FedEx or DHL International		£16+ GBP*2-5 Business Days
AUSTRALIA

USPS International 
Currently Unavailable

$15+ AUD*
FREE for Orders $150 AUD*		5-10 Business Days
FedEx or DHL International		$29+ AUD*2-5 Business Days
NEW ZEALAND

USPS International
Currently Unavailable

$15+ NZD*
FREE for Orders $160 NZD*		5-10 Business Days
FedEx or DHL International		$47+ NZD*2-5 Business Days
JAPAN
USPS International
Currently Unavailable		¥1,200+ JPY*
FREE for Orders ¥12,000 JPY*		5-10 Business Days
FedEx or DHL International		¥3,000+ JPY*2-5 Business Days
HONG KONG
USPS International
Currently Unavailable		$80+ HKD*
FREE for Orders $800 HKD*		5-10 Business Days
FedEx or DHL International		$220+ HKD*2-5 Business Days
SINGAPORE
USPS International
Currently Unavailable		$14+ SGD*
FREE for Orders $145 SGD*		5-10 Business Days
FedEx or DHL International		$35+ SGD*2-5 Business Days
INTERNATIONAL
FedEx or DHL International		See Checkout for Up to Date Rates5-12 Business Days
  *Some destination countries not listed above may be excluded from free international shipping promotions

NOTE: Due to ongoing coronavirus restrictions and recent changes to international shipping services available through USPS and international postal service partners in destination countries, USPS international shipping is no longer available. USPS is currently only available as a domestic shipping service for customers located within the United States of America. 

 

SHIPPING INFORMATION:

Once you have placed your order, you will receive an automatically generated email within a few minutes. This email is your invoice and your order confirmation.

If you have not received your order confirmation email and it has been thirty minutes or longer, please check your spam/junk folder. If you still cannot find your order confirmation, please contact customer support to confirm that your order has been placed.

Once your order has been shipped, you will receive an automatically generated email confirming your shipment and providing you with your tracking number, whenever applicable.

In the case of multiple orders being shipped to the same recipient and the same address, orders may be combined into a single, consolidated shipment. 

Please add info@nogu.studio to your safe sender list to ensure our emails reach you.

For questions about the shipping status of any order or to modify an order before shipment, please contact us at info@nogu.studio

Please note orders under $10 may be excluded from free shipping promotions. 

SHIPPING WITHIN USA AND CANADA:

Orders being shipped to an address in the United States will be shipped via USPS or FedEx. Orders will be shipped as USPS First Class mail or FedEx, as specified at check out. All orders being shipped to an address in the United States will be tracked.

Orders being shipped to an address in Canada will be shipped via Canada Post Expedited Parcels. All orders being shipped to an address in Canada will be tracked.

In the event of a failed shipment due to an incorrectly entered shipping address, a flat-rate $5.95 shipping fee will be required for a re-shipment. Please note that this flat-rate fee only applies to orders being shipped to an address in the United States of America or Canada. Please contact customer support if your package has been shipped to an incorrect or incomplete address.

SHIPPING OUTSIDE OF USA & CANADA:

Orders being shipped to an address outside of the United States of America or Canada will be shipped via USPS International or FedEx International or DHL Express international service.

NOGU is not responsible for currency exchange fees, credit card fees, or bank fees. 

NOGU is not responsible for any additional government taxes, customs, or duty charges, and any such costs will be incurred by the order's recipient.

THIRD PARTY PROMOTIONS:

Orders placed using vouchers distributed by promotional partners may see slightly longer shipping times within the parameters of the ongoing promotion.

LIABILITY:

Any and all claims for lost, stolen, or mis-delivered packages must be made within two months (sixty days) of the order date of the package in question. 

NOGU is not responsible for lost or stolen packages in cases where they have been tracked and confirmed delivered by their respective carriers.

Please Note: Orders with a $0.00 checkout value are subject to a $5.99 shipping and processing fee. 

Shipping rates, services, and options are subject to change at any time based on the availability of carriers and eligible services. 

*Note: Non-USD orders will have shipping rates calculated at checkout based on daily currency rates. Rates shown above are currency-exchanged estimates.

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