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    SHIPPING INFORMATION:

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    Once your order has been shipped, you will receive an automatically generated email confirming your shipment and providing you with your tracking number, whenever applicable.

    In the case of multiple orders being shipped to the same recipient and the same address, orders may be combined into a single, consolidated shipment. 

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    For questions about the shipping status of any order or to modify an order before shipment, please contact us at info@nogu.studio

    Please note orders under $10 may be excluded from free shipping promotions. 

    SHIPPING WITHIN USA AND CANADA:

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    Orders being shipped to an address in Canada will be shipped via Canada Post Expedited Parcels. All orders being shipped to an address in Canada will be tracked.

    In the event of a failed shipment due to an incorrectly entered shipping address, a flat-rate $5.95 shipping fee will be required for a re-shipment. Please note that this flat-rate fee only applies to orders being shipped to an address in the United States of America or Canada. Please contact customer support if your package has been shipped to an incorrect or incomplete address.

    SHIPPING OUTSIDE OF USA & CANADA:

    Orders being shipped to an address outside of the United States of America or Canada will be shipped via USPS International or FedEx International or DHL Express international service.

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    THIRD PARTY PROMOTIONS:

    Orders placed using vouchers distributed by promotional partners may see slightly longer shipping times within the parameters of the ongoing promotion.

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    Any and all claims for lost, stolen, or mis-delivered packages must be made within two months (sixty days) of the order date of the package in question. 

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    Please Note: Orders with a $0.00 checkout value are subject to a $5.99 shipping and processing fee. 

    Shipping rates, services, and options are subject to change at any time based on the availability of carriers and eligible services. 

    *Note: Non-USD orders will have shipping rates calculated at checkout based on daily currency rates. Rates shown above are currency-exchanged estimates.

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