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Inquiring about a recent order?
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Please fill out our contact form and a member of our customer service team will get back to you as soon as possible. Alternatively, you may email us directly at firstname.lastname@example.org or open a live chat session on any page of our site.CONTACT US
SHIPPING OPTIONS and ESTIMATED DELIVERY TIMES:
Once you have placed your order, you will receive an automatically generated email within a few minutes. This email is your invoice and your order confirmation.
If you have not received your order confirmation email and it has been thirty minutes or longer, please check your spam/junk folder. If you still cannot find your order confirmation, please contact customer support to confirm that your order has been placed.
Once your order has been shipped, you will receive an automatically generated email confirming your shipment and providing you with your tracking number, whenever applicable.
In the case of multiple orders being shipped to the same recipient and the same address, orders may be combined into a single, consolidated shipment.
Please add email@example.com to your safe sender list to ensure our emails reach you.
For questions about the shipping status of any order or to modify an order before shipment, please contact us at firstname.lastname@example.org
Please note orders under $10 may be excluded from free shipping promotions.
Please note that in the event of an alternative shipping method being used to ship your order due to availability of shipping services to your address with our partner carriers, any difference in price will be refunded to your original method of payment.
Orders being shipped to an address in the United States will be shipped via USPS or FedEx. Orders will be shipped as USPS First Class mail or FedEx, as specified at check out. All orders being shipped to an address in the United States will be tracked.
Orders being shipped to an address in Canada will be shipped via Canada Post Expedited Parcels. All orders being shipped to an address in Canada will be tracked.
In the event of a failed shipment due to an incorrectly entered shipping address, a flat-rate $5.95 shipping fee will be required for a re-shipment. Please note that this flat-rate fee only applies to orders being shipped to an address in the United States of America or Canada. Please contact customer support if your package has been shipped to an incorrect or incomplete address.
Orders being shipped to an address outside of the United States of America or Canada will be shipped via USPS International or FedEx International or DHL Express international service.
NOGU is not responsible for currency exchange fees, credit card fees, or bank fees.
NOGU is not responsible for any additional government taxes, customs, or duty charges, and any such costs will be incurred by the order's recipient.
Orders placed using vouchers distributed by promotional partners may see slightly longer shipping times within the parameters of the ongoing promotion.
Any and all claims for lost, stolen, or mis-delivered packages must be made within two months (sixty days) of the order date of the package in question.
NOGU is not responsible for lost or stolen packages in cases where they have been tracked and confirmed delivered by their respective carriers.
Please Note: Orders with a $0.00 checkout value are subject to a $5.99 shipping and processing fee.
Shipping rates, services, and options are subject to change at any time based on the availability of carriers and eligible services.
*Note: Non-USD orders will have shipping rates calculated at checkout based on daily currency rates. Rates shown above are currency-exchanged estimates.