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BEST OF BOGO

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NOGU GLOW STUDIO

NOGU GLOW STUDIO

Mermaid Glass™ Studio Collection

MERMAID GLASS™

Galaxy Glass

GALAXY GLASS

Supreme Kismet Links

KISMET LINKS

Natural Stones

NATURAL STONES

Earrings

ALL EARRINGS

Mermaid Glass™ Macramé Bracelets

DOUBLE MERMAID GLASS™

PUP PAW

PUP PAW

Necklaces

NECKLACES

SEA TURTLE

SEA TURTLES

.925 Sterling Silver Mermaid Glass Earrings

MERMAID GLASS™ EARRINGS

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Blue Sandstone
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Blue Sandstone

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Blue Sandstone | Silver | Balance Stone Macrame Bracelet
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BLUE SANDSTONE | SILVER | BALANCE STONE MACRAME BRACELET

Finish: Silver Base: Stainless Steel Balance Stone: Blue Sandstone Bead Size: 6mm Cord: Woven Nylon CREATIVITY + SOLIDARITY The Balance Stone bead bracelets are hand-crafted from 6mm semiprecious stone beads and are hand-strung on an adjustable macrame hand-woven cord. The Balance...

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Find a quick answer to your question on our FAQ page - it can be found at: NOGU FAQ

Please fill out our contact form and a member of our customer service team will get back to you as soon as possible. Alternatively, you may email us directly at info@nogu.studio or open a live chat session on any page of our site. 

 

Customer Inquiries

Toll-Free: 1 877 528 8366

Email: info@nogu.studio

Having trouble getting in touch with customer support? Send an email to Michael at michael@nogu.studio and he'll make sure someone gets back to you ASAP.

For Media and Press inquiries please email us at press@nogu.studio

For Affiliate and Brand Ambassador inquiries please email us at affiliate@nogu.studio

For Wholesale Order inquiries please email wholesale@nogu.studio

For Business Development, Charity and Brand Partnerships please email Mario at businessdevelopment@nogu.studio

  

Toronto, Design Office

300 New Toronto St. Unit 13

Toronto, ON, M8V2E8, Canada

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FREE SHIPPING Within the USA on Orders $60+ (USD)

FREE International* SHIPPING On Orders $99+ (USD)

SHIPPING OPTIONS and ESTIMATED DELIVERY TIMES:
USA		USPS - First Class Mail$3.99
FREE for Orders $60+ USD		2-5 Business Days
FedEx
(East Coast, Midwest)		$9.99
FREE for Orders $300+ USD		2-3 Business Days
FedEx
(West Coast)		$10.99
FREE for Orders $300+ USD		2-3 Business Days
DHL$11.99
FREE for Orders $300+ USD		1-2 Business Days
CANADA		Canada Post - Expedited Parcel$5.99
SHOP NOGU.ca		2-10 Business Days
EUROPEAN UNION		USPS International

€10+ EUR*
FREE for Orders €95 EUR*		5-10 Business Days
FedEx or DHL International€24+ EUR*
FREE for Orders €170 EUR*		2-5 Business Days
UNITED KINGDOM

USPS International  

£8+ GBP*
FREE for Orders £85 GBP*		5-10 Business Days
FedEx or DHL International		£21+ GBP*
FREE for Orders £160 GBP*		2-5 Business Days
AUSTRALIA		USPS International $15+ AUD*
FREE for Orders $150 AUD*		5-10 Business Days
FedEx or DHL International		$37+ AUD*
FREE for Orders $285 AUD*		2-5 Business Days
NEW ZEALAND

USPS International

$15+ NZD*
FREE for Orders $160 NZD*		5-10 Business Days
FedEx or DHL International		$38+ NZD*
FREE for Orders $295 NZD*		2-5 Business Days
JAPAN		USPS International ¥1,200+ JPY*
FREE for Orders ¥12,000 JPY*		5-10 Business Days
FedEx or DHL International		¥2,800+ JPY*
FREE for Orders ¥22,500 JPY*		2-5 Business Days
HONG KONG		USPS International $80+ HKD*
FREE for Orders $800 HKD*		5-10 Business Days
FedEx or DHL International		$200+ HKD*
FREE for Orders $1,600 HKD*		2-5 Business Days
SINGAPORE
USPS International		$14+ SGD*
FREE for Orders $145 SGD*		5-10 Business Days
FedEx or DHL International		$35+ SGD*
FREE for Orders $275 SGD*		2-5 Business Days
INTERNATIONAL
FedEx or DHL International		$35+ USD5-12 Business Days
  *Some destination countries not listed above may be excluded from free international shipping
 

SHIPPING INFORMATION:

Once you have placed your order, you will receive an automatically generated email within a few minutes. This email is your invoice and your order confirmation.

If you have not received your order confirmation email and it has been thirty minutes or longer, please check your spam/junk folder. If you still cannot find your order confirmation, please contact customer support to confirm that your order has been placed.

Once your order has been shipped, you will receive an automatically generated email confirming your shipment and providing you with your tracking number, whenever applicable.

In the case of multiple orders being shipped to the same recipient and the same address, orders may be combined into a single, consolidated shipment. 

Please add info@nogu.studio to your safe sender list to ensure our emails reach you.

For questions about the shipping status of any order or to modify an order before shipment, please contact us at info@nogu.studio

Please note orders under $10 may be excluded from free shipping promotions. 

SHIPPING WITHIN USA AND CANADA:

Orders being shipped to an address in the United States will be shipped via USPS or FedEx. Orders will be shipped as USPS First Class mail or FedEx, as specified at check out. All orders being shipped to an address in the United States will be tracked.

Orders being shipped to an address in Canada will be shipped via Canada Post Expedited Parcels. All orders being shipped to an address in Canada will be tracked.

In the event of a failed shipment due to an incorrectly entered shipping address, a flat-rate $5.95 shipping fee will be required for a re-shipment. Please note that this flat-rate fee only applies to orders being shipped to an address in the United States of America or Canada. Please contact customer support if your package has been shipped to an incorrect or incomplete address.

SHIPPING OUTSIDE OF USA & CANADA:

Orders being shipped to an address outside of the United States of America or Canada will be shipped via USPS International or FedEx International or DHL Express international service.

NOGU is not responsible for currency exchange fees, credit card fees, or bank fees. 

NOGU is not responsible for any additional government taxes, customs, or duty charges, and any such costs will be incurred by the order's recipient.

THIRD PARTY PROMOTIONS:

Orders placed using vouchers distributed by promotional partners may see slightly longer shipping times within the parameters of the ongoing promotion.

LIABILITY:

Any and all claims for lost, stolen, or mis-delivered packages must be made within two months (sixty days) of the order date of the package in question. 

NOGU is not responsible for lost or stolen packages in cases where they have been tracked and confirmed delivered by their respective carriers.

Please Note: Orders with a $0.00 checkout value are subject to a $5.99 shipping and processing fee. 

Shipping rates, services, and options are subject to change at any time based on the availability of carriers and eligible services. 

*Note: Non-USD orders will have shipping rates calculated at checkout based on daily currency rates. Rates shown above are currency-exchanged estimates.

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